Security

 

To report a lost or stolen debit card, call: 1 (800) 500-1044

Special Debit Card Security Alert!

Out of an abundance of caution, Lakeside National Bank has temporarily shut down Debit Card use with signature for the state of Florida. You may still use your LNB Debit Card when conducting business in Florida if you authorize the transaction with your PIN.  Recently, criminals have attempted and in some cases successfully completed thousands of dollars in fraudulent transactions. We apologize for any inconvenience this may cause our customers. However, when a loss occurs due to fraudulent Debit Card use, your bank – not the merchant or VISA – sustains the loss for you. We have taken this action to protect our customers and LNB from further losses. 

Call (972) 771-8311 for more information.

What Lakeside is doing:

  • EMV Debit Cards
    We are replacing our magnetic-stripe only debit cards with newer EMV "chip" debit cards to reduce our customer's and the bank's exposure to data breaches.  For more information about EMV "chip" debit cards click here.
     
  • Physical Network Controls 
    We are constantly acquiring new technology to strengthen the security of our data servers and communication channels to protect our customer's information.
     
  • Staff Training
    We provide training in-house and at specialized conferences for our staff throughout the year to learn about current threats and defensive practices.
  • .bank Domain
    Our bank website has migrated from the less secure .com domain to the more secure .bank domain that has been created specifically to assist banks in protecting the sensitive communication that occurs on the bank's website.
  •  
  • E-Mail DMARC Alignment
    In conjunction with our .bank website, we have employed DMARC alignment for our official bank e-mail communication to greatly reduce the effectiveness of a phishing or spoofing attack.
  •  
What you can do:
  • Don’t share your secrets
    Don’t provide your Social Security number or account information to anyone who contacts you online or over the phone. Protect your PINs and passwords and do not share them with anyone. Use a combination of letters and numbers for your passwords and change them periodically. Do not reveal sensitive or personal information on social networking sites.
     
  • Shred sensitive papers. 
    Shred receipts, banks statements and unused credit card offers before throwing them away.
     
  • Keep an eye out for missing mail.
    Fraudsters look for monthly bank or credit card statements or other mail containing your financial information. Also, don’t mail bills from your own mailbox with the flag up.
     
  • Use online banking to protect yourself.
    Monitor your financial accounts regularly for fraudulent transactions.
     
  • Monitor your credit report.
    Order a free copy of your credit report every four months from one of the three credit reporting agencies at annualcreditreport.com.
     
  • Protect your computer.
    Make sure the virus protection software on your computer is active and up to date. When conducting business online, make sure your browser’s padlock or key icon is active. Also look for an “s” after the “http” to be sure the website is secure.
     
  • Protect your mobile device
    Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen. Before you donate, sell or trade your mobile device, be sure to wipe it using specialized software or using the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen. Use caution when downloading apps, as they may contain malware and avoid opening links and attachments – especially for senders you don’t know.
     
  • Report any suspected fraud to your bank immediately.
  •  

What you can do if you are a victim:

  •  
  • Call your bank and credit card issuers immediately so they can close your accounts.  To report a lost or stolen debit card call 1 (800) 500-1044
  •  
  • Contact the fraud unit of the three credit reporting agencies. Place a fraud alert on your credit report and consider placing a credit freeze so the criminal can’t open new accounts. The fraud unit numbers are:
      • Equafax (800) 525-6285
      • Experian (888) 397-3742
      • TransUnion (800) 680-7289
  • Report the fraud to the Federal Trade Commission at:  consumer.gov/idtheft  or call 1-877-IDTHEFT (1-877-438-4338).
     
  • File a police report.
     
  • Make sure to maintain a log of all the contacts you make with authorities regarding the matter. Write down names, titles and phone numbers in case you need to re-contact them or refer to them in future correspondence.
     
  • For more advice, visit the FTC’s website at:  consumer.gov/idtheft